Will customer support be responsive to my needs?

• BrokerPro TMS
  Customers love our fast response time and willingness to help.
• Aljex
  Customers report slow response times to and long-termm uresolved issues.

Is the TMS easy to use and will my agents be more efficient?

• BrokerPro TMS
  Customers find our interface to be very streamlined and easy to use. Information can be found in seconds.
• Aljex
  Users find the interface less intuitive and more challenging to navigate -- hindering efficiency and productivity.

Does the TMS automate routine tasks and make your team more efficient?

• BrokerPro TMS
  From load posting to check calls, BrokerPro automates repetitive tasks so customers can focus on value-added activities.
• Aljex
  Aljex users report that many repetitive tasks are not able to be automated -- causing them to lose valuable time.

Is the TMS expensive? Is the pricing understandable?

• BrokerPro TMS
  Flexible pricing provides customers with tremendous value with features that meet their individual requirements.
• Aljex
  Aljex users pay dramatically more per-user and per-load. Locks you into multi-year contracts, so even if you needed to leave, you can't.

Will I have access to data to be able to analyze my business's operations and profitability?

• BrokerPro TMS
  Extensive and customizable reporting capabilities.
• Aljex
  Reporting capabilities are not as comprehensive or flexible as users need, leading to difficulties in extracting meaningful insights from their data.

Is it difficult to manage users and ensure they are able to access necessary sections of the TMS?

• BrokerPro TMS
  Easy to manage to ensure users have the appropriate levels of access to core business processes.
• Aljex
  Permission system too in depth for the vast majority of full truckload brokerages.