Freight Visibility

Freight visibility means knowing a shipment’s progress and having usable information to respond to delays or customer questions. These BrokerPro guides and partner profiles cover tracking, shipment communication, and connected freight workflows, including MacroPoint, Trucker Tools, and TextLocate.

Start here

• Descartes MacroPoint + BrokerPro: shipment visibility — Review tracking data and in-transit load visibility.
• Trucker Tools Load Tracking | Improve load visibility in BrokerPro
• TextLocate | Improve shipment communication with BrokerPro

Questions before setting up shipment visibility

• Which shipments can the connection track, and how are updates collected?
• Can operations and customer service see the same load status?
• Who follows up when an update is missing or a shipment is delayed?

How does freight visibility help customer service?

Visibility gives brokers shipment information they can use to answer status questions and address exceptions sooner. Its value depends on usable updates and an operating process for responding to them.

Related topics: Tracking · Communication · GeoLocation.

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